Effective Date: August 12, 2025
Website: https://qbtechss.com/
Contact Email: support@qbtechss.com
1. Introduction
At QBTechS, customer satisfaction is our top priority. We specialize in selling QuickBooks Desktop license keys and providing professional support services to help our customers get the most out of their accounting software.
We understand that sometimes, even with the best products and services, a customer may need to request a refund. To provide clarity and fairness, we have created this Refund Policy to outline when and how you can receive a refund for purchases made through our website.
By purchasing from https://qbtechss.com/, you agree to this Refund Policy, as well as our Terms & Conditions and Privacy Policy. If you do not agree, we recommend you refrain from making a purchase.
2. Our 7-Day Money-Back Guarantee
We proudly offer a 7-Day Money-Back Guarantee on all plans purchased directly from our website. This means that if you are not satisfied with your purchase, or if you encounter an issue that we cannot resolve, you can request a full refund within 7 calendar days from the date of purchase.
This guarantee applies to:
All QuickBooks Desktop license key purchases.
All technical support service plans offered on our site.
Our aim is to ensure you feel confident when shopping with QBTechSS, knowing that your satisfaction is backed by a transparent and fair policy.
3. Eligibility Criteria for Refunds
To be eligible for a refund, all of the following conditions must be met:
Timeframe: Your request must be submitted within 7 calendar days of the purchase date. Requests submitted after this period will not be considered.
Proof of Purchase: You must provide a valid order number, receipt, or transaction ID associated with the purchase made through https://qbtechss.com/.
Product Usage:
For license keys: The key must not have been used to activate QuickBooks Desktop, or if activated, the product must have a verifiable technical issue that cannot be resolved by our support team.
For support plans: If a support session has been completed successfully and the problem resolved, a refund may not be issued unless the service was unsatisfactory or incomplete.
Purchase Source: The purchase must have been made directly from QBTechS. We cannot process refunds for purchases made through third-party platforms, resellers, or unauthorized sellers.
4. Situations Where Refunds Will Not Be Granted
While we strive to be accommodating, there are specific situations in which a refund request will be denied:
Requests Beyond 7 Days: Any refund request made after the 7-day window from the date of purchase.
Successful Activation Without Issues: If your license key has been activated successfully and no technical problems exist.
Resolved Issues: If our support team resolves your issue promptly and completely, the basis for a refund no longer applies.
Misuse or Policy Violation: If the license key has been shared, used on more devices than permitted, or otherwise misused in violation of our Terms & Conditions.
Change of Mind: Refunds will not be issued for purchases where the only reason is a personal preference change after the product was delivered or activated.
Unsupported Use Cases: If QuickBooks Desktop fails to work due to your system’s hardware or software incompatibility, and this was disclosed prior to purchase.
5. Step-by-Step Refund Request Process
If you believe you qualify for a refund, please follow these steps:
Contact Us: Email support@qbtechss.com with the subject line:
"Refund Request – Order # [Your Order Number]".Provide Required Details: Include your full name, email address used for the order, order number, purchase date, and a clear explanation of the reason for your refund request.
Submit Supporting Evidence:
If the issue is technical, include screenshots, error messages, or logs that help our team verify the problem.
If your request is due to an unresolved support case, provide the ticket or case number.
Allow Review Time: Our support team will review your request within 2–3 business days and may contact you for additional information.
Refund Decision: Once reviewed, we will notify you of our decision via email. If approved, we will initiate the refund process immediately.
6. Refund Processing and Timelines
If your refund is approved:
Refund Method: The refund will be issued to the original payment method used at checkout.
Processing Time: We typically process refunds within 2 business days of approval, but it may take 5–10 business days for the amount to appear in your account, depending on your bank or payment provider.
Currency & Fees: All refunds are issued in the same currency used for the original payment. QBTechS is not responsible for currency exchange differences or bank fees.
7. Exchanges and Replacements
In certain situations, we may offer a replacement license key instead of a refund, especially when the issue is related to a defective code or file corruption. Replacements are issued at no extra charge and are intended to resolve problems quickly without requiring a refund.
8. Special Circumstances
There may be exceptional cases where we provide refunds outside the 7-day policy at our discretion, such as:
Proven cases of fraud or unauthorized transactions.
Severe technical failures that prevent you from using QuickBooks Desktop despite multiple attempts to resolve the issue.
Such cases will be evaluated individually.
9. Responsibilities of the Customer
When requesting a refund, you agree to:
Provide accurate and truthful information about your issue.
Cease use of any refunded product license keys immediately.
Remove or uninstall the QuickBooks Desktop software associated with the refunded key, if applicable.
Failure to follow these responsibilities may result in legal action or refusal of future service.
10. Our Commitment to Fairness
We believe refund policies should protect both the customer and the business. While we have rules in place to prevent abuse, our primary goal is to ensure a fair outcome. If you are genuinely unsatisfied with your purchase, we encourage you to contact us — we will always listen and work toward a reasonable solution.
12. Contact Information
For any questions regarding this Refund Policy or to initiate a refund request, please contact:
QBTechS
Website: https://qbtechss.com/
Email: support@qbtechss.com